Policies

REFUND AND EXCHANGE POLICY

All returns must first receive a Return Authorization from DeModest.  A Return Authorization may be obtained by contacting us at customercare@demodest.com. All packages received that have not obtained a Return Authorization will be returned to sender.

Return the original item within 15 days from when it was received, in its original condition, for a refund of your payment, minus a 15% restocking fee.  All returned products will be inspected upon arrival to DeModest. Items must be unworn, unwashed and the original tags must be attached. If products are not in resalable condition, your refund will not be processed.  

If identical garments (garments that are the same style, color, and size) are purchased at different times, those garments may be ineligible for return.

From the time your package arrives at our facility, it may take up to 7-10 business days for your return to be processed.

We treat exchanges as new orders.  If you are interested in an exchange, please follow the return process above and then submit a new order for the items you would like. 

SHIPPING POLICY

DeModest is committed to providing a seamless and delightful shopping experience. Below is our shipping policy, which outlines the processing and transit times for your orders:

Processing Time: Once you place an order on DeModest.com, please allow 1-3 business days for order processing. During this time, we will verify and prepare your items for shipment. Our business days are Monday through Friday, excluding holidays.

Transit Time: The transit time refers to the duration taken for your order to reach its destination after it has been shipped. It's essential to note that the processing time of 1-3 business days is not included in the transit time. Therefore, the total time from when you place your order to when you receive it will be the processing time plus the transit time.

Shipping Services: We offer various shipping services to cater to your needs. The available options will be displayed during the checkout process. Please choose the one that best suits your requirements. However, it is important to understand that transit times provided for Standard Priority Mail are only estimates and not guaranteed.

Priority Mail Express: If you require guaranteed transit times, we recommend selecting Priority Mail Express, as it is the only service offered by the United States Postal Service (USPS) that provides a delivery date guarantee. This means that your package will be delivered on the specified date or your shipping cost will be refunded. Please note that the processing time of 1-3 business days still applies even for Priority Mail Express orders.

Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this information to monitor the status of your package's journey and get a more accurate estimate of when it will arrive.

Address Accuracy: Please ensure that you provide accurate and complete shipping information during checkout. We will not be held responsible for delays or misdeliveries resulting from incorrect addresses.

Delays and Exceptions: While we strive to deliver your orders promptly, some circumstances may cause delays beyond our control. These can include adverse weather conditions, natural disasters, postal strikes, or other unforeseen events. We appreciate your understanding in such situations.

If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact our customer support team at customercare@demodest.com. We are here to assist you and ensure a smooth shopping experience at DeModest.com.

Please review this shipping policy carefully before placing an order. By making a purchase with us, you acknowledge and agree to the terms outlined in this policy.

What personal data we collect and why we collect it 

Comments

 When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

 If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms 

Cookies 

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics 

Who we share your data with 

How long we retain your data 

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data 

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data 

Visitor comments may be checked through an automated spam detection service.

Your contact information 

Our email address is customercare@demodest.com.